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Customer Care Manager FTC 6 Month

Location London Job Type Temporary
Salary £35000 - £40000 per annum Sector Residential Sales

A new impressive development in one of South East London's most up and coming neighbourhood's is looking for an experienced Customer Care Manger to join their Customer Care Team. With completions due to start at the end of this year they are looking for someone to come on board to grasp the development as soon as possible.

The role is a 9 month contract with the chance that it could go permanent

The Responsibilities of a New Homes Customer Care Manager:

  • Be primary contact for all purchaser communication
  • Meet customers on-site at their request to inspect properties prior to handover
  • Ensure all activities are in accordance with health and safety regulations
  • Manage customer expectations in respect of product specifications, warranties and the completion process
  • Implement all customer requests promptly and efficiently, both in a proactive and reactive manner
  • Deliver timely, reliable information and updates when required
  • Manage and advise in the selection of extra products and liaise with relevant parties for implementation of
  • Keep updated, accurate records of all communication

The ideal New Homes Customer Care Manager should:

  • Must have experience within completions and after care
  • Residential, new-build experience
  • Comprehensive understanding of the off-plan sales, completions and warranty process
  • Knowledge of new homes contract progression structure
  • Be IT literate
  • Ability to work under pressure
  • Be self-efficient

If you're open to flexible work including weekends and you think this role sounds of interest to you please do not hesitate to send your CV across to Georgia.littlejohn @deverellsmith.com

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