Multi-award winning residentially-led developer is seeking a Customer Service Manager.
Our client requires you to be roaming between two of their prime new-builds in East and Central London. You will be based in their stylish head office where you will be responsible for handling incoming queries regarding snagging, defects, and issues from post-completion and reporting to the Head of Customer Care. This role will also see you meet with your clients in person to deal with all issues directly.
We are eager to speak to people who have a wealth of customer service within a property discipline behind them, who are able to deal efficiently and courteously with all calls relating to the defects and queries of new homes clients and contractors. Your ability to build strong, trusting relationships with clients will see you excel in this role - exceptional customer service is imperative for you to succeed in continuously improving the client's experience of new home ownership.
A background in property is essential in customer service-all disciplines within the customer service property sector will be considered as long as you possess the drive and determination to ensure the client's expectations are exceeded.
Key Responsibilities of New Homes Assistant Customer Service Manager
- Responsible for handling incoming customer queries by email and telephone.
- Booking in appointments with customers to resolve issues in person.
- Assume responsibility for resolving customers' issues efficiently.
- Maintain and update customer records in accordance with department protocols.
- Build strong networks internally with customer relations, Estate Management and Technical to ensure transparency and ease of communication.
- Assume full responsibility for your learning and ongoing education of the build and sector.
- Offer new ideas and innovations on how to improve all aspects of customer service within the team.
- £55,000 basic.
- Monday - Friday
Key Requirements of New Homes Assistant Customer Service Manager
- Must have a minimum of THREE YEARS experience within property.
- Strong customer relations experience with ability to develop and maintain relationships with new home owners.
- Faultless understanding of the new homes buying process.
- Exceptional administerial skills.
- Proficient in basic computer programs (Word, Excel, et cetera).
- Impeccably organised.
- Impeccable communication skills: face to face, telephone and e-mail.
- Knowledge of the purchasing process of buying off-plan.
- Experience of defect resolution or Property Management.
- Tenaciously self-motivated and determined to succeed in all responsibilities.
- Calm and immaculate in personal presentation.
If you feel you would excel in this position, please send your CV to firstname.lastname@example.org, or contact me directly on 020 7291 1571