·5 Day week
My client is a leading, mutli-award winning, independent, family run estate and letting agency, based in SW London.
An award-winning agency in both residential sales and lettings due to delivering exceptional high levels of service and commitment to its customers and clients.
Due to their continued success they seek Experienced Lettings Co-ordinator to join their team in delivering excellent customer service to their landlords and Tenants, their current portfolio is around 500 Properties.
The main purpose of the role is to ensure the smooth running of our lettings portfolio and help to build the lettings side of our business to increase market share and to make the company more profitable. Working on behalf of the Directors you will endeavour to monitor the lettings processes to ensure that all procedures are adhered to in accordance with property law and legislation. It is essential our Landlords and Tenants receive an effective, customer focused property management service during their tenancy.
·Dealing with Tenancy paperwork administration to include issuing legal paperwork throughout tenancies
·Coordinating Move-Ins / Outs (Ensuring the properties are fully compliant and ready to move into – to include booking inventories, required works, cleaning, key cutting, liaising with tenants for payment, notifying utility suppliers etc)
·Negotiating and coordinating with landlords and tenants for renewal contracts and rent increases.
·Ensuring reasonable resident issues and service requests are addressed promptly
·Monitoring reports on lettings software to ensure all tasks are being dealt with
·Ensuring tenants are adhering to their Tenancy Agreements and acting upon any breaches as and when necessary
·Securing and seeking new business opportunities to help grow our business
·Assisting the Tenancy Manager where required, such as routine management visits, dealing with contractors, and reporting and updating landlords where required
·General Administration duties
·Experience / Knowledge of Lettings administration essential
·To be a good team player but also to be able to work using own your own initiative
·To be confident with our clients in person and over the phone
·Motivated individual with a proven track record of delivering fantastic customer service
·Must be articulate and well-spoken with excellent communication skills
·Must be disciplined and well organised
·To be computer literate – essential basic knowledge of Microsoft office programs
·To have a flexible approach to work
·To have good inter-personal skills and a high attention to detail
·To have the ability to multi task and prioritise workload
·To be adaptable, of smart appearance, good humour and a good listener.
·Local area knowledge is preferable
·ARLA qualified desirable but not essential
·Previous working knowledge of ALTO advantageous
·Full, clean driving license and your own car essential
Working Hours: -
5 days a week, 1 in 4 Saturdays (Friday off if working a Saturday)
·Monday - Friday 8.45am - 6:30pm
·Saturday 9 - 5