A super exciting opportunity has arisen for a charismatic, experienced and customer-service orientated Head Concierge to join a brand new 5* development in Prime Central London. My client has 2 roles to fill - a Day Head Concierge and a Night Head Concierge who will work extremely closely with each other to ensure a seamless and collaborative transition between shifts and overseeing the monitoring of on site security.
As Head Concierge you will be responsible for providing inspirational leadership to the Concierge team combined with the highest level of customer care to all residents, employees and directors. You will have a thorough knowledge and understanding of the development and build trusted relationships with all residents, team members and guests.
A proven track record working at a managerial level in a customer service environment, preferably within a 5 star hotel or similar hospitality industry. Experience liaising with HNW individuals is desirable.
Charismatic leader, naturally confident
Prior experience of supervising/mentoring a team
Excellent Written, Aural and Verbal communication skills
Strong command of the English language both written and verbal
Ability to perform well under pressure
Takes personal pride in delivering fantastic customer service
A structured planner and thinker, with a strong eye for detail
Ability to prioritise
Strong knowledge of the local area (West End)
Qualifications and Experience
- 5-10 years of relevant experience within luxury community management or luxury hotel management, during which the candidate has demonstrated success and advancement
- Membership of Professional Association Clef's D'Or
- Prior hotel or residential opening experience would be an advantage
- Additional languages would be beneficial
Salary and benefits
In addition to a competitive salary up to £35,000 PA you will be joining a world-class company with a fantastic in-house development team and a highly attractive benefits package, including private health care.
If you think you have the appropriate experience then please do send in your CV. Experienced candidates please only apply.