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Head of Customer Care, Residential Development

Location London, London Job Type Permanent
Salary £50000 - £80000 per annum Sector Building and Construction, New Homes

An internationally acclaimed and pioneering developer is seeking a Head of Customer Care to take overall responsibility for management of the completions team and for the successful handover of the apartments from the construction delivery team to the purchaser.

This new build developer has a portfolio that consists of some of the most sort after new homes schemes throughout London, and therefore requires someone who has managed the completions process for large numbers of units within this market previously.

The key function of this role is to build and manage a team of Customer Service Managers whilst creating and implementing New Homes After-Care procedures throughout the development completions process.

You MUST be experienced in New Homes Customer Services/ After-Care and Completions.

Key Skills

  • Managing People
  • Working in partnership with third parties
  • Budget Management
  • IT e.g. Databases
  • Board Level Report Writing
  • Financial forecasting
  • Management of completion risk
  • Completion of home manuals: sourcing, collation, design and production.

A competitive salary is offered for the right individual.

If you possess the capabilities intrinsic to this position, then please don't hesitate to contact Censa at Deverell Smith.