Our client now seeks an experienced Head of department for their busy offices.
Role purpose
To manage and deliver the performance of their current property management operation, assist integrate the acquired businesses and achieve organic growth in profitability within a progressive company.
Key Responsibilities
- The day-to-day management of the property management operational performance
- Ensuring they offer clients the best, compliant service and taking ownership of and resolving any difficult client situations and compliance matters effectively
- Realise the commercial opportunities within the property management operation such as renewals, generating more instructions and growing the managed portfolio
- Manage the Property Managers, which includes maintaining confidence and morale across the business. Whilst being consistent and decisive, giving praise and recognition freely as well as responding swiftly to manage performance
- Ensuring the contractors they use on managed properties properly reflect our business ethos of offering the best service
- Creating and implementing future plans for the company and divide goals equally throughout the business, while working alongside others to deliver service standards on a daily basis as well as taking the lead to achieve long-term aims
- Integrate acquired businesses
People and Performance Management
- Lead the operation, ensuring the property management team members are fully motivated, high performing and committed to achieving successful delivery of the businesses’ objectives
- Agree yearly and monthly budgets, objectives and targets with branch and department managers
- Ensure effective performance management by setting objectives for individuals and regularly reviewing progress against these, taking corrective action where necessary
Key Performance Indicators
- Financial performance of the business – revenue, EBITDA and growth of managed portfolio
- Exemplary client care measured by NPS
- Operational compliance measured by there internal audits
- Staff retention and development
- Maintain performance of acquired businesses
