Head of Super Prime Property Management

Location City of London, London Job Type Permanent
Salary £45000 - £50000 per annum Sector Property Management

An exciting opportunity has arisen for a Super Prime Manager to work in Central London and manage a portfolio of 45 Super Prime Properties along with a team of two Super Prime Property Managers. Values of the properties are £5000pw and above and as such the highest level of customer service is essential in this role. You will be working for a leading independent property consultancy with headquarters in London and offices across 58 countries. The company offers agency and professional advice across Commercial, Residential and Rural sectors.


  • Accompany lettings team during or post instruction to assess the property and its facilities and set up appropriate maintenance strategies
  • Source and maintain relationships with top quality contractors
  • To inspect every property prior to move in and carry out pre-tenancy works
  • To facilitate property visits at least 4 times a year on each property and action findings accordingly
  • Willingness to attend properties at short notice on an ad hoc basis
  • To arrange routine and emergency maintenance and follow up
  • Proactively manage each property, putting in place preventative maintenance programmes
  • Through constant relationship nurturing with clients and tenants, building trust and loyalty
  • To co-ordinate and oversee refurbishment projects where applicable
  • To pay all contractor and other invoices, ensuring funds are available
  • To attend to any items marked on check out report and send dilapidation claim to landlord
  • At the end of a tenancy, to review the property with the Lettings team for advice on presentation/dressing and possible refurbishments
  • Send agreed dilapidations in schedule to tenant and carry out negotiations between both parties
  • Print off daily/weekly error and warning reports for funds, work orders & inspections
  • Constantly review and innovate the Super Prime Management service, seek out ways of enhancing the service and setting Knight Frank apart from other agents


  • Day to day management of a small team of property managers
  • Carry out weekly 121's and appraisals
  • Ensure KPI's are regularly monitored and necessary action taken
  • Ensure all fee earning and referral opportunities are taken up


  • Ensure smooth running of tenancy on database with all notes and special instructions clearly annotated
  • Update diary on Aspasia for all property inspections
  • Archive files/invoices

Professional Experience and Personal Skills

Career Experience Required

  • A background in a similar role involving the management of central London Super Prime properties experience is essential
  • People management skills
  • Knowledge of the renewal process and basic client accounting
  • Knowledge of heating and hot water systems, plumbing and electrical is essential

Particular Aptitudes/Skills Required

  • ARLA qualified
  • The ideal candidate will be able to work well within a team and on their own.
  • The ability to communicate with HNWI landlords and tenants in a confident manner.
  • The ability to stay calm during a crisis and deal with emotive situations.
  • Willingness to go the extra mile every day and be innovative, thoughtful, organised, diligent and detailed.

This role will be paying up to £50,000 depending on experience. If you are interested in this exciting Central London based Super Prime Manager position please get in contact with Jacob Gough

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