Helpdesk Operator

Location London, London Job Type Permanent
Salary £20000 - £22000 per annum + Benefits Sector Facilities Management

My client, a leading service provider require a Helpdesk Operator for a fixed term maternity cover contract.

They must have excellent customer service skills and be professional in delivering the helpdesk duties to a very high standard.


  • Ensure all calls are answered and correctly logged on the system.
  • Make sure issues are assigned to the correct contractor
  • Take ownership of all issues and update the caller through the process
  • Follow up all outstanding request
  • Log all feedback from service partner
  • Provide booking service for onsite meeting rooms, confirm numbers and any AV and catering requests.


  • Good communication skills
  • Excellent Customer service skills
  • Previous experience in an FM helpdesk desirable
  • To work as part of the team
  • To build and maintain excellent relationship with service partners.


£20,000 - £22,000 + Benefits

If you would like to find out more please contact Gary Conlon at Deverell Smith.

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Deverell Smith

Deverell Smith, the specialist property recruitment consultancy provide leading property recruitment solutions and a best in class executive search service.

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