My client, a leading service provider require a Helpdesk Operator for a fixed term maternity cover contract.
They must have excellent customer service skills and be professional in delivering the helpdesk duties to a very high standard.
- Ensure all calls are answered and correctly logged on the system.
- Make sure issues are assigned to the correct contractor
- Take ownership of all issues and update the caller through the process
- Follow up all outstanding request
- Log all feedback from service partner
- Provide booking service for onsite meeting rooms, confirm numbers and any AV and catering requests.
- Good communication skills
- Excellent Customer service skills
- Previous experience in an FM helpdesk desirable
- To work as part of the team
- To build and maintain excellent relationship with service partners.
£20,000 - £22,000 + Benefits
If you would like to find out more please contact Gary Conlon at Deverell Smith.