Lettings Director

Location Oxfordshire Job Type Permanent
Salary 81000 - 101000 Sector Lettings
Our quality client in the Home Counties/London region, now seeks a high calibre Lettings Director.
Role purpose
- To manage all aspects of the current lettings operation, integrate acquired businesses whilst maintaining performance and achieve organic growth in profitability within a compliant and progressive company.
Key Responsibilities
• The day-to-day management of the lettings business
• Ensuring we offer clients the best, compliant service possible and taking ownership of and resolving any difficult client situations effectively
• Acting as Line Manager, to the various Lettings Managers and Property Management Department Heads, which includes maintaining confidence and morale across the business.  Whilst being consistent and decisive, giving praise and recognition freely as well as responding swiftly to manage performance
• Taking ownership and accountability for the overall lettings budget
• Taking ownership and accountability for the overall lettings resource management
• Creating and implementing future plans for the company and divide goals equally throughout the lettings business, while working alongside others to deliver service standards on a daily basis as well as taking the lead to achieve long-term aims
• Assimilate the lettings element of any acquired businesses
• Ensure the business and specifically lettings team are compliant and up to date with legislative changes and innovation within the industry so we are offering our customers a cutting edge and industry leading service.
People and performance management
 • Lead the lettings operation, ensuring team members are fully motivated, high performing and committed to achieving successful delivery of the businesses’ objectives
• Agree yearly and monthly lettings budgets, objectives and targets with branch and department managers
• Ensure effective performance management by setting objectives for individuals and regularly reviewing progress against these, taking corrective action where necessary 
Key Performance Indicators
• Financial performance of the business
• Exemplary client care measure by the Net Promoter Score
• Growth of the recurring revenue measured by net growth of managed properties
• Compliance measured through an internal audit process
• Staff retention and development
• Assimilation of any acquired businesses ensure performance is maintained and enhanced.
For more information regarding any of these opportunities, please call us on 0203 771 9426.

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The AMR Group was founded in 1995 by Alan Mead who had been working in the property industry for over 20 years. Alan’s aim was to provide employers in the Property, Estate Agency and Financial Serv...

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