Location London, London Job Type Permanent
Salary £22000 - £25000 per annum Sector New Homes

We are seeking an experienced Customer Service Coordinator to start with a brand new team at an extremely exciting new development in Central London. This high-profile development project requires an enthusiastic and motivated individual with experience of both Customer Service and Customer Relations within a New Homes or Residential Property Development company. As the development is such a large scale, the candidate will have be involved in all parts of the process and watch the exciting development come together.

The responsibilities of the Customer Service Coordinator will be:

  • Update the client of the process up to the move in date
  • Keep in contact with clients regularly after move in
  • Act as the first point of contact to customers for all telephone and email enquiries to the department;
  • Liaise with contractors - report, log, monitor, close out defects reported, update and issue reports on outstanding defects, arrange access and track remedial works;
  • Liaise with third parties - solicitors, agents, utility suppliers, post office, local authority, etc.;

Our client is one of the market leading, international developers who have previously had extremely successful projects. This client prides themselves on exceptional customer service and their innovative design led builds so a candidate who is able to demonstrate an interest in both of these is preferred. The department is rapidly expanding so there is the chance for the right individual to progress within the company.

The successful applicant should be able to demonstrate:

  • Highly organised - able to work under pressure and use own initiative, meet deadlines and demonstrate flexibility
  • IT literate with advanced Excel skills - link documents, mail merge
  • Excellent communication skills - ability to liaise with a wide variety of contacts and maintain clear and confident approach
  • A high level of customer service within new homes
  • Enthusiasm for working with people

A salary of £22,000 to £25,000

Hours 9-5:30, Monday to Friday

If you think you have the appropriate and relevant experience for this role, please don't hesititate to contact Alice at Deverell Smith on 0207 291 1514 or

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Deverell Smith

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