A market leading development, property management and regeneration company specialising in BTR are currently looking to expand their team by recruiting a Portfolio Manager to manage an established team within London. You will ideally come from a property management background, either working for a landlord or BTR company and currently mange a team of property managers and admin staff. To be considered for this role you should be able to demonstrate excellent knowledge of the BTR sector and be ARLA/NFOPP qualified.
The main function of this role is to manage the operational and financial performance of a large scale, high quality residential property portfolio through maximising lettings & rent collection, minimising voids and managing expenditure. In this role you will be expected to lead a team to ensure the portfolio of properties and clients is effectively managed and that a high level of service is provided.
The main duties of the role will include but not be limited to:
Management of the letting and management team to deliver the client's business plan objectives and meet agreed service levels.
Monitor portfolio-based KPIs for health & safety compliance, lettings, voids, tenant service, expenditure and credit control.
Manage client, third party & internal audits.
Ensure property management systems are updated in line with company policy and client reporting requirements at all times.
Develop the team by providing operational feedback and supporting in HR functions as required.
Develop a detailed knowledge of the properties and local lettings markets.
Oversee the appointment and performance of lettings agents to ensure rental uplift and occupancy targets are achieved in line with client KPIs.
Oversee negotiations, evaluate and provide lease and disposal recommendations to the client.
Manage annual rent review and advise the client on potential rental levels.
Ensure a high level of Health & Safety compliance is maintained across the portfolio, including managing contracts with third party advisors and block managers.
Oversee regular inspections of void and tenanted properties.
Prepare planned maintenance programme and arrange service contracts across the portfolio, re-tendering regularly to ensure good value.
Ensure that issues and problems raised by the client, tenants or third parties are dealt with promptly and effectively.
Assist the Project Manager in operations related projects; ensuring economic viability, providing and evaluating market appraisals. Providing insight on market conditions and liaising in sign off/marketing.
Monitor and manage all risks associated with the portfolio on behalf of the client, including reputational.
Where required, manage client-led portfolio wide exercises, ensuring that potential fee income is maximised at all times.
Prepare and present high quality reports with good analysis of operational and financial data.
Identify areas of weakness in performance, troubleshooting to improve results and streamline service delivery.
Liaise with the client over the integration of new properties into the portfolio as required, ensuring management systems are implemented correctly.
The ideal candidate will:
Have responsibility for a team as a confident hands on manager including building and motivating a team, delegating tasks and carrying out staff development.
The ability to remain calm in potentially difficult or sensitive situations both in person or one the phone is essential for this post
You should have experience in producing reports with strong numerical and literacy skills
NFOPP Level 3 Technical Award in Residential Letting & Property Management would be beneficial.
Background in Property Management is essential
Experience and understanding of tenure relationships and leases would be beneficial
At least 5 years' experience in the Property Industry
£40,000 - £45,000 + benefits including excellent pension