Deverell Smith are working with a leading operator in the Build to Rent space who are now looking for a Resident Engagement Manager!
Resident Engagement Manager
- Work across all assets to maintain and improve the highest standards of resident experience
- Ensure consistent approach to resident engagement across assets to help establish the brand
- Oversight over all marketing and portal listing to ensure consistency and high quality
- Continually review and improve the customer journey for residents from initial contact through to deposit release
- Inspect each asset quarterly to carry out a quality check and make recommendations for improvements to maintain/raise standards
- Monitor independent mystery shopping results and seek ways to maintain high scores
- Create and implement an events plan for each site
If you come with a events background within real estate please get in touch with Nick Hammond on 0207 291 0917.