Resident Manager (BTR)

Location City of Westminster, London Job Type Permanent
Salary £30000 - £35000 per annum + Bonus Sector Property Management

We are looking for a professional Resident Manager to be responsible for the front of house operation, management of ongoing tenancies, along with actively assisting with lettings during the 'letting up' period of a new Build to Rent scheme.


  • Assist with snagging the building and individual apartments prior to taking handover;
  • Liaise with back office staff during the letting up period to ensure that viewings for new lets are arranged in a timely and efficient manner;
  • Working with the Property Manager to ensure processes and procedures are implemented in a well organised manner;
  • Conduct viewings on available units and communicating advantages of location and services to potential tenants;
  • Ensure that tenancy terms are clearly communicated to potential tenants, including rental amounts and deposit payment procedure;
  • Ensure that tenancy contracts with tenants are accurate at sign up, and that all compliance procedures including reference checks and right to rent checks have been completed prior to key handover;
  • Arrange for payment of void periods to utility suppliers and Council tax;
  • Investigating and resolving tenant complaints and enforcing rules of tenancy in the event of a breach;
  • Supervise and inspect repairs carried out by contractors, and signing off on works once completed satisfactorily;
  • Conduct periodic inspections of apartments and liaising with the tenant to arrange access requirements, and reporting any repairs issues found;
  • Contacting tenants with regards to rent arrears, and enforcing the appropriate measures;
  • Maintaining a positive and productive relationship with tenants;
  • Maintaining a positive and productive relationship with contractors;
  • Overseeing visits from the client and/or VIPs, ensuring that the building and/or show flats are fit for presentation;


  • Residents and their visitors
  • External Contractors
  • Clients and VIPS
  • Back office staff


  • ARLA Propertymark qualifications in Property Management desirable
  • GCSE in English Language or equivalent
  • GCSE in Mathematics or equivalent


  • Proven work experience as a Property Manager is essential


  • In-depth knowledge of all the rules and regulations surrounding property management, including the Housing Act.
  • Knowledge of general maintenance and Health & Safety requirements is advantageous
  • Knowledge of Outlook/Word/Excel is desirable
  • Knowledge of QUBE PM property management system would be desirable


  • Professionally presented
  • Ability to resolve complaints effectively and within procedures
  • Can do attitude
  • Strong communication skills
  • Strong organizational skills
  • Strong timekeeping skills
  • Ability to work as an individual and part of a team
  • Flexible approach
  • Friendly and helpful, polite and courteous

To discuss further please apply and Nick Hammond will be in touch.

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