Resident Services Associate (Build to Rent)

Location East London, London Job Type Permanent
Salary £26000 - £29000 per annum Sector Property Management

Deverell Smith are looking for Resident Services Associate to assist the operations of a high end, residential scheme in East London.

Key responsibilities:

  • Work as part of a team, supporting and respecting other team members to deliver exceptional customer experience.
  • Communicate professionally with customers, contractors and colleagues, demonstrating a clear understanding of the issue and using initiative to respond accordingly.
  • Act as first point of contact for customer service issues, including complaints, welfare, repair requests and allocation of issues
  • Embed customer involvement by involving and consulting customer to find ways to shape, improve and deliver services to meet their needs.
  • Actively promote the property to prospective customers, conducting viewings and providing accurate site information, ensuring contact details are retained and progressed as necessary, whilst complying with GDPR.
  • Manage and maintain relevant administration and reporting systems to produce statistical reporting.
  • Receive customers post and deliveries.
  • Comply with Health and Safety working practice.
  • Respond to emergencies, both during and out of hours in a professional and diligent manner.

If interested please apply!

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Deverell Smith

Deverell Smith, the specialist property recruitment consultancy provide leading property recruitment solutions and a best in class executive search service.

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