Deverell Smith are looking for Resident Services Associate to assist the operations of a high end, residential scheme in East London.
- Work as part of a team, supporting and respecting other team members to deliver exceptional customer experience.
- Communicate professionally with customers, contractors and colleagues, demonstrating a clear understanding of the issue and using initiative to respond accordingly.
- Act as first point of contact for customer service issues, including complaints, welfare, repair requests and allocation of issues
- Embed customer involvement by involving and consulting customer to find ways to shape, improve and deliver services to meet their needs.
- Actively promote the property to prospective customers, conducting viewings and providing accurate site information, ensuring contact details are retained and progressed as necessary, whilst complying with GDPR.
- Manage and maintain relevant administration and reporting systems to produce statistical reporting.
- Receive customers post and deliveries.
- Comply with Health and Safety working practice.
- Respond to emergencies, both during and out of hours in a professional and diligent manner.
If interested please apply!