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Senior Night Concierge

Location London Job Type Permanent
Salary £32000 - £35000 per annum + pension, private healthcare and more Sector Property Management

An exciting opportunity has arisen for a well presented and customer-service orientated Head Concierge to join a new high end development in one of London's finest neighbourhoods in the heart of London's West End.

As Head Concierge you will be responsible for providing inspirational leadership to the Concierge team combined with the highest level of customer care to all residents, employees and directors. You will work closely with the Day Head Concierge to ensure a seamless and collaborative transition between shifts and overseeing the monitoring of onsite security. You will have a thorough knowledge and understanding of the development and build trusted relationships with all residents, team members and guests.

Experience

At least 5 years experience working at a managerial level in a customer service environment, preferably within a 5 star hotel or similar hospitality industry, liaising with HNW individuals.

Membership of Professional Association Clef's D'Or is also well sought.

SIA Licence/Security experience is desirable.

Skills

Charismatic leader, naturally confident

Prior experience of supervising/mentoring a team

Excellent Written, Aural and Verbal communication skills

Strong command of the English language both written and verbal

Ability to perform well under pressure

Takes personal pride in delivering fantastic customer service

A structured planner and thinker, with a strong eye for detail

Ability to prioritise

Professional presentation

Strong knowledge of the local area (West End)

Prior hotel or residential opening experience would be an advantage

Salary and benefits

In addition to a competitive salary up to £35,000 PA you will be joining a world-class company with a fantastic in-house development team and a highly attractive benefits package, including private healthcare.

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Deverell Smith

http://www.deverellsmith.com/
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