Tenancy Manager

Location London, London Job Type Permanent
Salary £22000 - £25000 per annum Sector Property Management

Our client is a leading Estate Agency in London and Greater London. They are looking for a Tenancy Manager to join their busy Head Office in West London.

The role of the Tenancy Manager is to oversee a portfolio of non-managed tenancies, providing exceptional customer service to both tenant and landlord. The Tenancy Manager is responsible for all aspects of a Let-only tenancy, for the entire life-cycle of the agreement to ensure that the tenancy runs smoothly and in line with the contract.

Key Responsibilities of the Tenancy Manager:

  • New deal-checking to ensure all online paperwork has been executed accurately and completed in full
  • Book requested pre-tenancy work to ensure the property is ready and to the required standard prior to the new tenancy commencement
  • Respond to general tenancy related queries throughout the lease, providing advice to tenants and landlords in terms of processes and procedures as they arise
  • Oversee the renewal of annual gas safety certificates
  • Provide contractual support and assistance to Lettings Managers in the front-office to ensure potential tenants and instructing landlords receive accurate and informed advice
  • Manage the termination of tenancies in portfolio
  • Ensure notices are served correctly and written confirmation is on file from tenant
  • Confirm end date and any liabilities verbally and in writing to tenant(s)
  • Liaise with relevant lettings team in respect of remarketing the property
  • Oversee the release of tenant deposits, ensuring inventory reports are received and sent out within 48 hours. Ensure the landlord provides confirmation of any claim in a timely manner
  • Effective complaint handling, ensuring that each customer is provided with a quick and satisfactory resolution that is reflective of the Company high service level
  • Refer deposit disputes to the Tenant Deposit Scheme (TDS) within 48 hours or receiving instruction from the landlord or tenant, with relevant paperwork and correspondence
  • Address any incoming mail and respond within 48 hours of receipt
  • Maintain accurate records of all communication via internal database (RPS)

The ideal candidate will have:

  • Excellent communication and customer service skills
  • Ability to manage varied and complex workload
  • Minute attention to detail
  • Patient and conscientious demeanour
  • The ability to work to tight deadlines with clear prioritisation
  • Fully IT literate

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