Tenancy Progressor/Coordinator - Bicester

Location Bicester Job Type Permanent
Salary Basic Salary £22,000 - £28,000 Sector Sales, Sales & Lettings Sector
Our client requires a Tenancy Coordinator for their offices in Bicester.
Role purpose:
  • To co-ordinate and assist the property managers so they are effective in their roles.
  • Ensure tenancies are compliant
  • Meeting agreed targets set by the Head of Property Management or Branch Manager – both time and quality targets
  • Follow the customer journey and to make sure the processes and procedures are maintained to the agreed standards
Skills and experience:
  • ARLA qualified to at least level 3 or happy to work towards
  • Good life experience – ideally someone who has experience of a similar role or has bought or let a property
  • Professional written and verbal communication skills 
  • Excellent IT knowledge with experience of using Microsoft Office packages – experience of using Qube & Docusign would be an advantage 
  • Strong planning and prioritisation skills  
Key Tasks and responsibilities:   
  • Answering telephone and email enquiries within a timely manner
  • Arranging property maintenance appointments and ensuring all parties are aware, with full audit trail on Qube
  • Preparing and sending letters to tenants and landlords – property visits, check outs etc.
  • Ensuring information on Qube is correct and compliant and rectify if gaps are identified
  • Checking utility bills for landlords and disputing any incorrect bills
  • Check notices and ensure they are served correctly
  • General day to day administration
  • Making sure the Property Management office is tidy and identify documents that require action. 
  • Schedule and notify of up and coming renewals
  • Produce and send draft agreements
  • Send Invoices
  • Chase outstanding payments
  • Escalate to PM were payments missing
  • Send Contracts once payments received
Rent Reviews:
  • Schedule and notify of up and coming renewals
  • Ensure documentation is completed once review has taken place

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AMR Group

The AMR Group was founded in 1995 by Alan Mead who had been working in the property industry for over 20 years. Alan’s aim was to provide employers in the Property, Estate Agency and Financial Serv...

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